Real people · Not synthetic data · Leeds & UK-wide
Before you build, launch, or commit budget: get the evidence you need from actual users, patients, and communities. We run usability testing, UX research, and PPIE with real recruited participants - so you know what will work before it's too late to change.
Quick projects from £2,500 • Full studies from £5,500 • 1–8 week turnaround • Usability testing, UX audits, UX research, PPIE & patient involvement
Spot what will block adoption, confuse users, or fail accessibility requirements while you can still fix it.
Credible insight you can use in bids, governance boards, ethics applications, and investor presentations.
We recruit actual users, patients, and community members - not synthetic responses or AI-generated personas. Real behaviour from real participants.
We are the trusted PPI and PPIE delivery partner to the NIHR HealthTech Research Centre in Accelerated Surgical Care. We support their work to develop, evaluate, and validate medical technologies that improve surgical outcomes.
We fully recognise the effort your team invested in recruitment, moderation, and analysis, and we genuinely appreciate the quality of the discussions and reporting.
Trusted PPI and PPIE delivery partner to the NIHR HealthTech Research Centre in Accelerated Surgical Care.
Every project includes recruitment, facilitation, analysis, and a clear recommendations report. No hidden costs.
Usability testing, user interviews, and focus groups. Real participants, moderated sessions, and a clear recommendations report. PPIE starts lower, from £4,500.
Website usability · App testing · User interviews · Design validation · SaaS · E-commerce
For projects needing more participants, multiple sessions, or evidence that has to satisfy governance, commissioners, or senior stakeholders.
Lived experience research · NHS service redesign · Multi-group PPIE · Community co-design · Funded research
Multi-cohort studies, device and design validation, clinical trial PPIE, and programmes where evidence has to stand up to regulatory or commercial scrutiny.
Medical device validation · Clinical trial PPIE · Pharma patient research · Large-scale NHS programmes
Is research worth the investment? For regulated products, a single protocol change before a clinical trial launch typically saves 10–50x the research cost in downstream redesign and delay. For digital products, catching major usability issues before launch prevents post-release rework and lost users. Research only earns its budget if it changes something, and we design every project to make that happen.
Most people aren't sure what they need when they first get in touch - and that is fine. Tell us what decision you are trying to make and we will suggest the most proportionate approach.
For ongoing research needs, longitudinal studies, or programmes that span multiple phases and stakeholders.
Whether you call it research, testing, PPI, PPIE, or validation: the goal is the same. Make better decisions with real evidence.
Watch real users navigate your product. Surface friction, confusion, and accessibility risks before launch.
Learn more about usability testingPatient and public involvement for healthcare research and NHS projects. Evidence that reviewers and ethics boards trust.
Learn more about PPIEFacilitated sessions that cut through opinions to surface what people actually need and will adopt.
Learn more about workshopsFast, proportionate feedback to test assumptions, gauge interest, or identify barriers before investing further.
Learn more about surveysExtended engagement with people who have lived experience. Essential when trust, stigma, or complexity matter.
Learn more about in-depth researchRigorous testing for devices and regulated systems. Evidence to strengthen regulatory submissions and reduce redesign risk.
Learn more about design validationExpert review of your live site, app, or prototype. No user recruitment needed. Fast, independent findings you can act on.
Learn more about UX auditsIf you know your world, start here. These pages answer the questions we hear most often.
Turn uncertainty into a decision. A clear recommendation, backed by evidence, without the agency theatre.
See servicesAlready live or still in Figma? Get prioritised, expert UX and usability findings without recruiting users. From £2,500.
Explore UX auditsTest assumptions and surface barriers early, before you invest in bigger studies.
Explore surveysEvidence, recruitment, and delivery that stands up to scrutiny. Designed for clinical, governance, and safety contexts.
Explore NHS TrustsProportionate involvement that is realistic for PCN teams, with outputs you can use for bids and programme delivery.
Explore PCNsDesign validation and task based testing, with accessibility and human factors considerations baked in.
Explore validationWe are rooted in West Yorkshire. In-person sessions, local participant recruitment, and the full range of research services for Leeds and Yorkshire organisations.
User research in LeedsA simple overview of services, plus routes by sector and common buyer needs.
Go to services hubWe work across sectors, wherever usability, trust, and adoption matter: digital products, SaaS, ecommerce, B2B, and fintech. We also bring deep expertise in health and social care, including clinical environments, patient safety, and PPI/PPIE requirements.
Every project is different, but these principles guide everything we do.
We start with the decision you need to make, then design research that answers it clearly and credibly.
We don't survey easy-to-reach people and call it representative. We go where communities are - working through trusted local routes to reach the people who matter most to your research.
You finish with clarity: what to change, what to prioritize, what to stop, all with evidence to back it up.
Community partners, clinical networks, and peer researchers. Not just open calls that attract the same voices.
We mobilise research to where participants actually are - community centres, GP surgeries, libraries, workplaces, people's homes. Equity isn't a checkbox; it's how we design every project.
Plain English for decision-makers. Credible language for reviewers. Clear priorities for delivery teams.
Informed consent, fair payment, psychological safety, genuine influence. We don't do extractive research.
Let's talk about your research needs and find the right approach for your project.
Get a QuoteWe usually respond within one working day.
Book a free 20-minute call. No obligation, no sales pitch. We'll tell you honestly whether research is worth it for your decision, and what it would cost.