Remote across the UK · In-person in Leeds
Our UK UX audit service gives you an independent expert review of your website, app, SaaS platform or prototype. A trained UX expert evaluates it against established usability principles, with no user recruitment, scheduling or waiting. Get prioritised findings and actionable recommendations for wireframes, lo-fi concepts, hi-fi prototypes, or your live site. Fast, independent, and genuinely useful.
A UX audit is expert review, not user testing. We bring a trained analyst's eye to your designs and evaluate them against established usability heuristics, design principles, and your users' likely mental models. No participants. No scheduling. No recruitment lead time.
User testing shows you what real users actually do. A UX audit shows you what an expert predicts they will struggle with, and why. Both are valuable. An audit is faster, cheaper to arrange, and particularly useful when you need independent feedback quickly, have limited budget for recruitment, or want to pressure-test a design before committing to a full research round. For a fuller walkthrough of what's involved and why teams run them, see our guide, what is a UX audit?
Expert evaluation across all stages, from first sketches through to your live, production site
Systematic analysis of your design against Nielsen's 10 usability heuristics. We assess visibility of system status, match to real-world conventions, error prevention, consistency, and more, producing a scored, prioritised findings list.
Early-stage review of information architecture, layout logic, and navigation structure before visual design. We identify structural problems, like confusing page hierarchies or missing affordances, when they are cheapest to fix.
Review of low-fidelity prototypes and design flows. We evaluate task paths, cognitive load, and user journey logic, checking that the sequence of screens makes sense to someone approaching your product for the first time.
Detailed review of high-fidelity screens for visual hierarchy, affordance clarity, consistency, label accuracy, and interaction patterns. Catches issues before handoff to development, when they are still cheap to resolve.
Full expert audit of your production website or app, exactly as customers experience it today. No staging environment or design file needed, just a URL.
A senior UX practitioner walks through your product as a first-time user, narrating friction, confusion, and moments where the design departs from expected conventions. A trusted pair of eyes, unclouded by your team's assumptions.
Assessment of interface copy for clarity, consistency, and tone. We flag confusing labels, unhelpful error messages, instructions that assume too much, and microcopy that creates friction rather than removing it.
A structured process that produces actionable findings, not a list of opinions
Send us a Figma link, prototype URL, PDF, screenshots, or just the URL of your live site. We work with whatever you have: rough wireframes through to a fully shipped product.
What are you most uncertain about? Which flows matter most? Any known issues you want a second opinion on? We focus the audit where it adds the most value.
A senior UX practitioner systematically evaluates your designs against established heuristics and your target users' likely mental models. We document every finding.
Every issue is rated by impact: critical (blocks tasks), high (causes significant friction), medium (minor annoyance), low (nice to fix). So you know what to tackle first.
For every problem identified, we explain why it is happening and suggest how to fix it. Design-informed solutions, grounded in UX principles and best practice, not a list of complaints.
You receive a clear, annotated report with screenshots, findings, severity ratings, and recommendations. Structured to be useful in design reviews, sprint planning, or stakeholder conversations.
Expert review fits some situations better than user testing, and often works well alongside it
Fix obvious issues before you put users in front of your design.
Best when You have a design ready for testing but want to remove basic problems before participants see it.
What you get A cleaner test stimulus, and more useful signal from user sessions, less noise from avoidable errors.
You leave with Revised designs and a prioritised issue list to resolve before fieldwork begins.
Expert evaluation is faster than organising user sessions.
Best when You need design feedback in days, not weeks. A sprint is closing, a deadline is approaching.
What you get Prioritised findings and recommendations with no recruitment lead time.
You leave with Actionable fixes your team can start on immediately.
A fresh perspective when your team is too close to the design.
Best when Your in-house team has reviewed the design multiple times and needs an external eye unclouded by familiarity.
What you get Honest, expert assessment from someone approaching the design cold.
You leave with Independent findings you can bring to design reviews and stakeholder conversations with confidence.
Regular expert review built into your design process.
Best when You are shipping features regularly and want expert review as a recurring quality check, not just a one-off.
What you get Consistent review cadence: catch issues each sprint before they compound across the product.
You leave with Cumulative quality improvements and a growing record of identified and resolved UX issues.
From in-house design teams to agencies building for clients. UX audits work for anyone with a design that needs honest, expert feedback
Two examples of expert review doing work that user testing either could not do in the time, or should not have been asked to do yet.
A UX audit focused on information architecture and conversion for Trade Classics' curated auctions, delivered as expert analysis followed by a findings workshop, and it drove a measurable uplift in conversion.
Your workshop gave us a eureka moment around the excitement and emotion of auctions. You helped us see what we'd been missing.
An independent UX and accessibility audit found defects that would have undermined an upcoming alpha study. Prioritising the fixes before participant research protected the quality of the evidence and avoided the cost of repeating the study.
Read the case studyExpert design review without the cost and lead time of full user research
Focused Review
Expert review of a single flow, feature, or screen set. Right for a specific concern or a sprint deadline approaching.
Full Product Audit
Comprehensive heuristic evaluation across your full product or website. Thorough review, prioritised findings, and a clear recommendations report your team can act on.
Ongoing Programme
Full audit followed by a review of revised designs or a second product area. For complex products or teams wanting expert review built into their process.
All audits include: Expert heuristic evaluation against established UX principles, severity-rated findings, and clear written recommendations with annotated screen references. No participant recruitment or incentive costs.
Works with any tool, live or not: Send us a Figma link, Adobe XD prototype, InVision, PDF, screenshots, clickable prototype, or a link to your live site. We review whatever format your product is in.
Leeds-based, UK-wide: All audits are delivered remotely. Fast turnaround wherever you are in the UK. In-person readout sessions available in Leeds and Yorkshire.
Score your own product against fifteen of the checks we use, free, in about three minutes. You will get a score out of 100, a breakdown by area, and the two places worth looking at first. If it comes back strong, we will tell you an audit is not urgent.
We fully recognise the effort your team invested in recruitment, moderation, and analysis, and we genuinely appreciate the quality of the discussions and reporting.
Trusted PPI and PPIE delivery partner to the NIHR HealthTech Research Centre in Accelerated Surgical Care.
Send us your designs, or a link to your live site, and tell us what you are most uncertain about. We will confirm scope and turnaround, and if usability testing would give you more, we will say so.
Request a UX auditWe usually respond within one working day.
Book a free 20-minute call. No obligation, no sales pitch. We'll tell you honestly whether research is worth it for your decision, and what it would cost.