Let's start a conversation
Tell us about your project
Whether you need quick validation or deep research, we will understand your needs and come back with a clear proposal. We reply within one working day. If you would like to talk through your project first, book a 20-minute call below, no obligation.
No complicated packages. No gatekeeping.
Tell us what you are building, what decision you need to make, and who you need to hear from. We will respond with a clear proposal tailored to your project and budget.
No pressure. No sales pitch. Just honest advice about what research approach makes sense for you.
Get a quote
Fill out the form below and we will be in touch.
Frequently asked questions
What is the difference between your services?
We offer different depths depending on the decision you need to make. Tell us what you are trying to decide and we will recommend the right approach.
How long does research take?
It depends on scope. Quick validation is typically 3 to 5 weeks. In depth research is typically 5 to 8 weeks. Design validation for regulated settings is typically 6 to 10 weeks.
Can you do this remotely?
Yes. We can recruit and run sessions remotely, and we can deliver in person where that is better for your users and your product.
What sectors do you work with?
Our deepest expertise is in health and social care, including NHS, PPIE, medical devices, and digital health. We also work across sectors where trust, inclusion, and adoption matter.
What if I am not sure what I need?
That is normal. Tell us what you are working on and what is blocking progress. We will come back with a couple of options, with clear costs and what you get.
Are you the right fit for my project?
We might be. We might not. If we are not the right fit, we will tell you and suggest someone better placed.
How do I know the research will actually change our decision?
We start every project by agreeing the exact decision you need to make, not just the research question. If the research question is not tied to a real decision with real consequences, we will flag that before you spend anything. Findings that have nowhere to go are not findings worth buying.
What if you do not find any problems?
Null findings are findings. Knowing that something works as intended, that users understand your content, or that a proposed design is clear. That is credible evidence too. It justifies the next investment with confidence rather than hope.
What is the return on investment for user research?
For regulated industries, preventing a single late-stage protocol change before a clinical trial typically returns 10–50x the research cost in avoided redesign and delay. For digital products, catching three major usability issues before launch is usually worth months of post-release engineering. We build every project around making sure the findings earn more than they cost.
We fully recognise the effort your team invested in recruitment, moderation, and analysis, and we genuinely appreciate the quality of the discussions and reporting.
- Usability problems in an insulin device surfaced before manufacturing locked anything in, with human factors evidence supporting the regulatory submission.
- An NHS patient portal team got a prioritised, evidenced list of adoption barriers, and the highest-leverage fix wasn't the one they expected.
- Patient involvement changed a trial's primary endpoint before the protocol was finalised, cited by the ethics committee as a model for evidencing PPIE.
Trusted PPI and PPIE delivery partner to the NIHR HealthTech Research Centre in Accelerated Surgical Care.
Prefer to talk it through first?
Book a free 20-minute call. No obligation, no sales pitch. We'll tell you honestly whether research is worth it for your decision, and what it would cost.
Or drop us an email
Email us at [email protected] and we will come back within one working day.
We are based in West Yorkshire and work with organisations across the UK. Most projects run remotely; we travel for in-person research when it matters.