Tech & SaaS · Ecommerce · Finance · NHS · Public Sector
Work that fits your world
We work across sectors, wherever usability, trust, and adoption matter: digital products, SaaS, ecommerce, and financial services, plus deep expertise in health and social care. Use these routes to find the most relevant pages quickly.
Digital, retail, and financial services
If trust, adoption, and accessibility matter, the methods are the same. We just speak your language.
Usability and experience testing to improve conversion, reduce friction, and protect brand trust.
Usability testing for internal platforms, B2B products, and professional tools, where adoption is the real measure of success.
Research and testing designed for regulated environments and complex journeys.
Health and care
Routes designed for NHS contexts, governance, and inclusion expectations.
Proportionate involvement and research that reflects the reality of PCN teams.
Recruitment and delivery for sensitive contexts and high scrutiny stakeholders.
Lived experience research, co-design, and impact evidence for charities and social enterprises.
PPIE for university research programmes, ongoing involvement panels, and student experience research.
Community, councils, and housing
Resident research, statutory consultation, and co-production for local authorities and social housing providers.
Statutory consultation, co-production, and resident engagement that meets the Gunning Principles.
Resident engagement, TSM-related insight, and co-production for Together with Tenants and the consumer standards.
Not sure which route fits?
Tell us your sector and the decision you are making. We will recommend the most proportionate approach.
Contact usWe usually respond within one working day.
We fully recognise the effort your team invested in recruitment, moderation, and analysis, and we genuinely appreciate the quality of the discussions and reporting.
- Usability problems in an insulin device surfaced before manufacturing locked anything in, with human factors evidence supporting the regulatory submission.
- An NHS patient portal team got a prioritised, evidenced list of adoption barriers, and the highest-leverage fix wasn't the one they expected.
- Patient involvement changed a trial's primary endpoint before the protocol was finalised, cited by the ethics committee as a model for evidencing PPIE.
Trusted PPI and PPIE delivery partner to the NIHR HealthTech Research Centre in Accelerated Surgical Care.
Prefer to talk it through first?
Book a free 20-minute call. No obligation, no sales pitch. We'll tell you honestly whether research is worth it for your decision, and what it would cost.