NHS England co-production framework
NHS England's approach to co-production positions patients, carers, and communities as equal partners in designing and improving services, not just recipients of decisions made by professionals. The framework is built on the principles of equality, inclusion, partnership, and reciprocity, and is embedded in the statutory guidance for Integrated Care Boards.
Co-production in the NHS context means communities and services working together from the identification of problems through to the development and evaluation of solutions. It is not the same as consultation (asking communities for views on decisions already made) and not the same as engagement (communicating with communities about what services are doing). It is genuine joint working.
ICBs have a statutory duty under the Health and Care Act 2022 to involve patients and the public in planning and developing services. The quality of involvement is assessed through NHS system oversight and CQC inspection.
What co-production requires in practice
For NHS trusts and ICBs, co-production means: identifying the communities most affected by a service change, engaging them early (not after plans are drawn up), involving them in problem diagnosis as well as solution design, sharing power over the process rather than just inviting input, and documenting what was changed as a result of community involvement.
In practice this requires skilled facilitation, genuine commitment from senior leadership, accessible processes for communities (not just formal meetings), and a willingness to be changed by what communities say. It takes longer than consultation and produces better outcomes.
Organisations that have invested in authentic co-production tend to see fewer complaints, stronger community trust, and services that are actually used. The evidence base for co-production improving outcomes in health and care is growing steadily.